Accessibility Statement for Sutton Waste Collection Services

This accessibility statement applies to the online information and digital services provided by Waste Collection Sutton. We want as many people as possible to be able to use our website and access information about waste and recycling services in the Sutton area. This statement explains how we work to make our content accessible, where we are improving, and how you can contact us if you need support.

Our commitment to accessibility

We are committed to providing an inclusive online experience so residents, businesses, and visitors in Sutton can find information about waste collection, recycling schedules, bulky waste collections, and related services without barriers. Our goal is to meet the Web Content Accessibility Guidelines version 2.1 at AA level. These guidelines are internationally recognised standards for making websites easier to use for everyone, including disabled people.

Our accessibility work covers all key user journeys for waste collection in Sutton, such as checking collection days, requesting new containers, reporting missed collections, and learning how to dispose of different types of waste safely and responsibly.

Compliance with WCAG 2.1 AA

Our website is being developed and maintained with the aim of achieving WCAG 2.1 AA compliance. This includes ensuring that text has sufficient colour contrast, content can be resized without loss of functionality, and information is presented in a clear and consistent way. We are working to ensure that interactive elements related to waste collection services, such as request forms or booking tools, are clearly labelled and can be used with assistive technologies.

Screen reader support

The Waste Collection Sutton website is designed to be compatible with modern screen readers. We use clear headings, descriptive page titles, and meaningful alternative text for important images where they convey information about waste collection or recycling. Form fields related to Sutton waste services are labelled so that screen reader users can understand what information is required when making a service request or contacting us.

We avoid relying solely on colour or visual cues to provide important information about waste and recycling services so that users who are blind or have low vision can still understand collection instructions and service updates.

Keyboard navigation

Our website can be navigated using only a keyboard, without requiring a mouse. This includes moving through menus, forms, and key information pages about waste collection in Sutton. We aim to maintain a logical tab order so that users can move through the page in a predictable sequence, and focus states are visible so that it is clear which element is currently selected.

Buttons, links, and interactive components are designed to be operable using standard keyboard commands. We regularly review our layouts to avoid keyboard traps or components that cannot be accessed by keyboard users.

Accessibility for users in the Sutton area

We recognise that residents and businesses in the Sutton area may access our waste collection information using different devices, browsers, and connection speeds. Our pages are designed to be responsive, with layout and content that adapt to smaller screens, so that you can check collection days and recycling guidance on mobile, tablet, or desktop.

We aim to use clear, plain language when describing Sutton waste collection services, including what can be recycled, how to prepare waste for collection, and how to arrange special collections. This benefits users with cognitive or learning disabilities and anyone who may be reading English as a second language.

Ongoing improvements

Accessibility is an ongoing process. We regularly review feedback, update our content, and test new features to improve access to Sutton waste collection information. When we introduce a new form or online tool, we assess it for accessibility and work to fix any issues that might make it harder for people with disabilities to use.

Contact for accessibility requests

If you experience any difficulty using our website or accessing information about Waste Collection Sutton, please contact us and tell us which page or service is causing problems and what assistive technology you use, if any. We will do our best to provide the information you need in an accessible format and to resolve any technical issues where possible.

You can contact our accessibility team by phone or email using the contact details provided on our main contact page. Please include the words Accessibility Request in your message so we can prioritise your enquiry. We aim to respond to accessibility requests promptly and will let you know what action we can take and how long it may take to implement any changes.

We value feedback from people using waste collection services in Sutton and use your comments to help make our website and digital services more accessible for everyone.